Refund and Returns Policy
Effective Date: October 10, 2024
At Opal Radiance, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
Returns
- You have 30 days from the date of delivery to return any unworn, unused, and undamaged necklace in its original packaging for a full refund.
- To initiate a return, please contact our customer service team at returns@opalradiancee.com with your order number and reason for return.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Sale items or gift cards are non-refundable.
Exchanges
- If you need to exchange a product for a different size or style, please contact us within 30 days. Exchanges are subject to product availability.
